Frequently Asked Questions
Everything you need to know to stay fetch.
How long does shipping take?
We offer express shipping worldwide. Domestic orders typically arrive within 1-3 business days, while international shipping usually takes 5-10 business days depending on your location.
What is your return policy?
We accept returns for store credit within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags still attached.
How do I know what size to order?
Each product page features a specific size guide. As sizing can vary between styles, we recommend checking your measurements against our chart or contacting our support team for a personalized recommendation.
Do you offer Buy Now, Pay Later options?
Yes! We support Afterpay, Klarna, and Zip Pay at checkout, allowing you to split your purchase into interest-free installments.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes if the order has not yet been packed. Please contact our customer service team immediately via Live Chat.
Are your items restocked?
We frequently restock our most popular 'Fetch' favorites. We recommend signing up for back-in-stock notifications on the specific product page to be the first to know when it returns.